Certified Professional in Healthcare Information and Management Systems (CPHIMS) Practice Exam

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What is one of the key aspects of successfully managing a system implementation?

Allocate a contingency fund

Conduct follow-up training months after go-live

Mandate participation among a cross-section of end-users

Create an environment where expectations are defined and managed

One of the key aspects of successfully managing a system implementation is creating an environment where expectations are defined and managed. This is essential because clear expectations help ensure that all stakeholders understand their roles, responsibilities, and the overall objectives of the implementation process. When expectations are well-communicated, it minimizes confusion and aligns everyone towards common goals, which is crucial for fostering collaboration and engagement throughout the project. Defining and managing expectations also involves setting realistic timelines, deliverables, and performance metrics, which contribute to accountability among team members. This proactive approach prevents potential issues from arising and encourages a culture where feedback is welcome, allowing for ongoing improvements and adjustments as necessary. Establishing this environment is foundational for a successful implementation, as it not only enhances team cohesion but also helps in managing change effectively, which is often one of the larger hurdles in any system implementation.

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