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Measuring report turnaround times in a lab is essential primarily because it directly impacts the timely treatment of patients. When laboratory results are available quickly, healthcare providers can make informed decisions about patient care without unnecessary delays. Timeliness in delivering lab results can directly affect treatment efficacy and patient outcomes. For instance, in scenarios where immediate intervention is needed, such as in cases of acute illness or critical conditions, delays in receiving test results can lead to complications or worsened health situations.

While factors such as regulatory compliance and customer satisfaction are indeed important in a lab setting, they fundamentally support the overall goal of ensuring that patients receive prompt and appropriate care. Therefore, the focus on turnaround times aids healthcare professionals in providing timely treatment decisions, which is a critical aspect of patient management in any medical setting.